Finally realized this week that users would much rather know exactly what is going on (“Network error”) rather than a story-driven, character-based response (“I’m sorry. it appears as if I’m having a brain freeze at the moment.”). Most chalked up the latter to something wrong with the app, everyone appreciates the former as a problem with outside services.

It’s pretty much exactly what ChatGPT provides, so it’s not ground-breaking. But apparently, the more obvious and simple the more forgiving users are.

James R. Hull @jhull